Privacy Policy

Types of notifications to users

Leaflets
Newsletters
Catalogues

Types of information collected

Your contact information (name, surname, postal and e-mail address, telephone number)
Billing and Shipping Information (Shipping Address)
Information of personal choice (list of desired products, comments on offered products)

Information gathering

During the purchase, we may ask you for your personal information. This can happen in the following cases:

when registering a user account online
when purchasing the product
upon delivery by participating in sweepstakes, giveaways, surveys, and research
by establishing contact through the website
by participating in other activities

Use of Information

The collected information is used in the following cases:

provision and provision of customer services
organization and administration of sweepstakes, giveaways, surveys, and research
offer of new products and services
improving the effectiveness of our website, marketing activities, services, and offers
conducting research and analysis
sending information for marketing purposes
performing other business activities

Collecting information about or from other people

If you provide us with information about other persons or if other persons provide information about you, it will be used strictly for the purposes for which it was provided. As an example of this type of information, we can specify a friend’s address to which the order will be delivered or through some other options.

On behalf of the Granum company, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and inform users in accordance with good business practices and to provide quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All Granum employees (and business partners) are responsible for respecting the principles of privacy protection.

Forwarding of Personal Information

Granum. does not sell or rent your data to third parties.
www.granum.rs may need to forward information to certain third parties, such as financial institutions, courier services, or other representatives acting on our behalf. This action can be taken in the following cases:

sending marketing notifications
package delivery
maintenance of the membership club
conducting research, analysis, or other inquiries
sending regular electronic messages
credit card payment processing

Third parties, with whom www.granum.rs has a contract, are authorized to use the forwarded information exclusively for the purposes for which they were hired. As part of their contract with them, they are required to follow the privacy policies we have communicated to them and to take reasonable precautions to ensure the security of your personal information.

www.granum.rs will eventually be forced to forward personal data to valid judicial authorities, upon subpoena, to judicial investigators, or otherwise as prescribed by law. We also reserve the right to report activities that we believe are illegal to investigative authorities. www.granum.rs may forward certain personal data in case we believe that such action is reasonably necessary to protect the rights, property, and safety of others and ourselves. Likewise, personal data may be transferred in the event of a corporate sale, integration, acquisition, dissolution, or similar event.

The possibility of not accepting marketing activities

Once we have collected your information, we may send you marketing communications containing special offers, promotions, sales, and other content. You have the option to opt out of future marketing communications at any time.

Ensuring security for personal data

When shopping online, security measures and reasonable precautions are applied to prevent the loss, misuse, and unauthorized access of your data under our control. _ www.granum.rs cannot ensure or guarantee the security of any data transmitted via electronic mail, so you do so at your own risk.

Given that the security of your data is a high priority, several actions have been taken to enable reliable, accurate, and secure data transfer. The www.granum.rs website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your data during data transfer. SSL encrypts order data, such as your first and last name, address, and credit card number.

To increase the level of security, when creating a user account on our web pages, you need to choose a personal code that should contain from 6 to 30 characters, including a combination of letters and numbers. You are personally responsible for maintaining the confidentiality of your password or user account information.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as well as 3D Secure, the current state-of-the-art cryptographic technology. Data security during purchases is guaranteed by the payment card processor, so the entire payment process is carried out in a secure environment. Payment card information is not available in our system at any moment.

Use of Internet cookies, other technologies, and third parties for data collection

An Internet cookie is a small file that a Web page or e-mail message sends to your Internet browser, which can then save on your hard drive. Our web pages and e-mail messages use Internet cookies to maximize the personalization of the purchase procedure on our web pages. A cookie simulates a continuous connection. They allow saving information about your settings and sessions and allow access to web pages without re-personalization.

The web reader (browser) can be set not to accept Internet cookies. In this case, you will be able to view our websites, but you will not be able to create a user account or place an order.

Our Web server automatically collects information such as the address (URL) of the Web page you came from, which pages you visited on our Internet presentation, which Web browser you use to view our Web pages, and other statistical data that help us know how visitors use our website.

The website www.granum.rs uses services provided by third parties which, on our behalf, through the Internet, analyze traffic and visits to our website. In this way, anonymous information can be collected about your visits to our web pages and your interaction with our advertisements. For these purposes, technologies similar to those described in the previous paragraphs can be used, to measure the effectiveness of advertising and e-mails.

Updating personal data

www.granum.rs wants your data to be accurate and complete. We have provided several different methods to update them.

If you have created a user account on the www.granum.rs website, you can update your data after logging in.

Collection of information about children

Granum (www.granum.rs) will not knowingly or intentionally collect personal data via the Internet from children under the age of 13. We stand for the protection of children’s rights!

Contact

If you have questions or complaints regarding the privacy and security of your data, or if you know or suspect a violation of privacy or security, please contact us.

Contact Information

Suncokret D.O.O.

Address: Kaštelj put 4b, 24414 Hajdukovo

E-mail: [email protected]

Phone: +381 24 4758 052

PIB: 100853542

Identity number: 08178003